Shipping Policy

At Sweet Scribbles, our brownies are made to order and carefully packaged before being sent across Australia. Please read the information below carefully when selecting your shipping or local pickup option.

Shipping

We currently offer Australia-wide shipping within Australia using Australia Post.

Express Shipping

All our brownies are shipped using Australia Post Express

Estimated delivery times after dispatch are:

1–2 business days for metropolitan areas across Australia
2–3 business days for rural and regional areas across Australia

These are estimates only and are not guaranteed delivery times.

Delivery times can be affected by location, Australia Post network conditions, public holidays, weather, peak periods and other circumstances outside our control.

Important: Select Your Dispatch Date, Not Your Delivery Date

When placing your order, the date you select is your dispatch date. It is not your expected delivery date.

For example, if you need your brownies to arrive around the 30th, you should select a dispatch date that allows enough time for Australia Post to deliver them — for example, the 28th for an Express order.

Please allow sufficient time between the selected dispatch date and the date you need your order.

We strongly recommend allowing additional time if your order is required for a birthday, event, party, wedding, gift or other important occasion. We cannot guarantee delivery on a particular date based on Australia Post's estimated delivery times.

Weekends & Public Holidays

We do not dispatch orders on weekends.

If you select a dispatch date that falls on a weekend or public holiday, your order will be dispatched on the next available business day.

Australia Post also does not generally deliver parcels on national, state, regional or local public holidays. Public holidays can therefore add additional time to your delivery.

During particularly busy periods such as Christmas, Easter and other major holidays, Australia Post delivery networks may also experience delays.

Please take this into account when selecting your dispatch date.

Tracking

Once your order has been dispatched, you will receive an email containing your Australia Post tracking information.

Tracking allows you to monitor the progress of your parcel directly through Australia Post.

Please allow some time for tracking information to become active after your parcel has been lodged. If tracking does not update immediately, this does not necessarily mean that your parcel has been lost or delayed.

Once your order has been handed to Australia Post, delivery is managed through the Australia Post network. We are unable to control the movement of individual parcels or provide more accurate delivery estimates than those provided by Australia Post.

Delivery Delays

Our stated delivery times are estimated transit times provided for planning purposes and are not guaranteed delivery times.

Occasionally, Australia Post may experience delays due to circumstances including:

High parcel volumes
Public holidays
Severe weather
Natural disasters
Transport disruptions
Postal network disruptions
Incorrect or incomplete addressing
Regional or remote delivery conditions
Security or customs-related checks
Other circumstances outside our control

If your parcel is delayed, please first check your Australia Post tracking information.

If the parcel appears to be significantly delayed, contact us at nadine@sweetscribbles.com.au and we will assist where we can.

We cannot guarantee compensation for missed events, birthdays, parties, travel or other occasions where an order arrives later than the estimated delivery timeframe.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please carefully check your:

Name
Street address
Suburb
State
Postcode
Apartment/unit number
Any other delivery instructions

If an incorrect address is provided and the parcel is returned to us, redirected, lost or otherwise affected as a result, additional postage may be required to resend the order.

If you notice an address error before your order has been dispatched, please contact us immediately at nadine@sweetscribbles.com.au. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has entered our dispatch process.

Safe Delivery & Authority to Leave

Australia Post may leave parcels in a safe location where an Authority to Leave applies or where Australia Post determines that delivery can be completed without obtaining a signature.

Customers are responsible for ensuring that their delivery address is suitable for receiving a parcel.

If you provide delivery instructions or select an Authority to Leave option, please consider whether the location is protected from weather, direct sunlight, animals and other conditions that may affect your brownies.

Once a parcel has been delivered to the address provided at checkout, Sweet Scribbles cannot be responsible for loss, theft or damage occurring after delivery where the parcel has been left in accordance with the applicable delivery instructions.

Missed Deliveries & Collection

If Australia Post is unable to deliver your parcel, it may be taken to a collection location or otherwise handled in accordance with Australia Post's delivery procedures.

Customers are responsible for following Australia Post's collection or redelivery instructions and collecting their parcel within any applicable timeframe.

Failure to collect a parcel may result in it being returned to us.

If an order is returned to us because it was not collected, an incorrect address was provided, or delivery could not be completed for reasons attributable to the customer, additional postage may be required if the order is to be resent.

Weather & Temperature

Brownies are a food product and may be affected by prolonged exposure to heat.

We package orders carefully before dispatch, but once a parcel has entered the postal network we cannot control the temperatures or conditions it encounters during transit.

Customers are responsible for considering weather conditions at their delivery location when selecting a dispatch date.

Minor changes in texture or appearance caused by temperature during transit do not necessarily mean that a product is defective.

If your brownies arrive in a condition that you believe is significantly damaged or otherwise does not meet the description of the product, please contact us as soon as possible with photographs so that we can assess the issue.

Local Pickup

Local pickup is available on selected days from Success, Perth, Western Australia.

Available pickup dates are displayed at checkout.

The pickup address is provided to the customer after purchase and is not publicly displayed for security and privacy reasons.

Because there are no Australia Post shipping costs associated with local pickup, a reduced price applies.

Current local pickup pricing is:

Classic Brownies: $59
Build a Brownie & Ready to Makes: $69
Large Build a Brownie & Ready to Makes: $114

Please only select local pickup if you are able to collect your order on the selected pickup date.

If you are unable to collect your order on the selected date, please contact us as soon as possible at nadine@sweetscribbles.com.au. We will do our best to assist, but alternative collection arrangements may not always be possible.